Determine your customer's frame of reference
Consumers typically do not socialize with real estate companies. Instead, their frame of reference is centered around searching and finding homes — not friending and RSS (really simple syndication) subscription.
Repositioning a brand first requires the brand to thoroughly nail the basics of what its consumers expect from them as opposed to abandoning those critical elements in wake of introducing gimmicky new ones.
As it pertains to real estate, as long as your IDX feeds, response times, service promises and Web sites remain second rate, and as long as you continue to not offer market data, local insight or tools to help users make better decisions, your efforts to reposition will fail. Tweeting sure is fun, but your customers don’t need you to be their Twitter follower. They need you to be their adviser and they need your site to be as amazing as you say you are.
— 1000 watt blog post